PRIVACY POLICY

Last Updated: January 20, 2026

Manzoor Mart Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.manzoormart.co.uk and use our services.

1. INFORMATION WE COLLECT

1.1 Personal Information

When you make a purchase or create an account, we may collect:

• Name and contact details (email, phone number, address)

• Billing and shipping addresses

• Payment information (processed securely by our payment providers)

• Order history and purchase preferences

1.2 Automatically Collected Information

When you visit our website, we automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on site

• Referring website addresses

• Cookie data

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Process and fulfill your orders

• Send order confirmations and updates

• Respond to your inquiries and provide customer support

• Improve our website and services

• Send marketing communications (with your consent)

• Prevent fraud and enhance security

• Comply with legal obligations

3. LEGAL BASIS FOR PROCESSING (GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our contract with you when you make a purchase

• Legitimate Interests: To improve our services and prevent fraud

• Legal Obligation: To comply with tax and legal requirements

• Consent: For marketing communications (you can withdraw consent anytime)

4. SHARING YOUR INFORMATION

We may share your information with:

4.1 Service Providers

• Payment processors

• Shipping and delivery companies

• Email service providers

• Website hosting providers

These parties are contractually obligated to keep your information secure and use it only for the services they provide to us.

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes

• Protect our rights and property

• Prevent fraud or illegal activities

• Protect the safety of our customers and staff

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. You will be notified of any such change.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your browsing experience.

5.2 Types of Cookies We Use

• Essential Cookies: Required for website functionality

• Performance Cookies: Help us understand how visitors use our site

• Functional Cookies: Remember your preferences

• Marketing Cookies: Track advertising effectiveness

5.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

6. YOUR RIGHTS UNDER GDPR

As a UK/EU resident, you have the right to:

• Access: Request a copy of your personal data

• Rectification: Correct inaccurate or incomplete data

• Erasure: Request deletion of your data ("right to be forgotten")

• Restriction: Limit how we use your data

• Portability: Receive your data in a structured format

• Object: Object to processing based on legitimate interests

• Withdraw Consent: Stop marketing communications at any time

To exercise these rights, contact us at manzoormart@gmail.com

7. DATA RETENTION

We retain your personal information for:

• Order information: 7 years (for tax and accounting purposes)

• Marketing data: Until you unsubscribe or request deletion

• Account data: Until you request account deletion

• Website analytics: 24 months

8. DATA SECURITY

We implement appropriate security measures to protect your data:

• SSL encryption for data transmission

• Secure payment processing (we don't store card details)

• Regular security audits

• Access controls and staff training

• Secure data storage

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our website is not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. INTERNATIONAL DATA TRANSFERS

Your data is primarily stored within the UK/EEA. If we transfer data outside the EEA, we ensure appropriate safeguards are in place as required by GDPR.

11. MARKETING COMMUNICATIONS

11.1 Email Marketing

With your consent, we may send promotional emails about:

• New products and special offers

• Exclusive deals and discounts

• Company news and updates

11.2 Unsubscribe

You can unsubscribe from marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email

• Contacting us at manzoormart@gmail.com

• Updating your account preferences

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via email or website notice.

14. COMPLAINTS

If you have concerns about how we handle your data, you have the right to lodge a complaint with:

Information Commissioner's Office (ICO)

Wycliffe House, Water Lane

Wilmslow, Cheshire, SK9 5AF

United Kingdom

Website: www.ico.org.uk

15. CONTACT US

For questions about this Privacy Policy or to exercise your data rights, please contact us:

Manzoor Mart Ltd

21 Mostyn Road

Luton, LU3 2RF

United Kingdom

Email: manzoormart@gmail.com

Phone: +44 7407 808703

We are committed to resolving any privacy concerns promptly and transparently.