RETURN POLICY

Last Updated: January 20, 2026

At Manzoor Mart Ltd, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

1. RETURN ELIGIBILITY

1.1 You have 30 days from the date of delivery to return most items for a refund or exchange.

1.2 Items must be unused, in their original condition, and in original packaging with all tags attached.

1.3 Proof of purchase (order confirmation or receipt) is required for all returns.

2. NON-RETURNABLE ITEMS

The following items cannot be returned:

• Perishable goods

• Intimate or sanitary goods

• Items that have been used or damaged by the customer

• Items marked as final sale or clearance

• Gift cards

• Downloadable software or digital products

3. HOW TO INITIATE A RETURN

3.1 Contact us at manzoormart@gmail.com or call +44 7407 808703

3.2 Provide your order number and reason for return

3.3 We will provide you with return instructions and a return authorization number

3.4 Package the item securely in its original packaging

3.5 Include a copy of your order confirmation or receipt

4. RETURN SHIPPING

4.1 Customers are responsible for return shipping costs unless the item is defective or we made an error.

4.2 We recommend using a trackable shipping service or purchasing shipping insurance for returns.

4.3 Manzoor Mart Ltd is not responsible for items lost or damaged during return shipment.

5. REFUNDS

5.1 Once we receive and inspect your return, we will send you an email notification.

5.2 If approved, your refund will be processed to your original method of payment within 7-10 business days.

5.3 Original shipping charges are non-refundable unless the return is due to our error or a defective product.

5.4 You will receive the refund minus any return shipping fees (if applicable).

6. EXCHANGES

6.1 We only replace items if they are defective or damaged.

6.2 If you need to exchange an item, contact us at manzoormart@gmail.com

6.3 Send the item to:

Manzoor Mart Ltd

21 Mostyn Road

Luton, LU3 2RF

United Kingdom

7. DEFECTIVE OR DAMAGED ITEMS

7.1 If you receive a defective or damaged item, please contact us immediately at manzoormart@gmail.com

7.2 Provide photos of the damage or defect

7.3 We will arrange for a replacement or full refund, including original shipping costs

7.4 We will provide a prepaid return label for defective or damaged items

8. LATE OR MISSING REFUNDS

8.1 If you haven't received your refund within the stated timeframe:

• Check your bank account again

• Contact your credit card company (it may take time before your refund is posted)

• Contact your bank (processing time varies)

• If you've done all of this and still have not received your refund, contact us at manzoormart@gmail.com

9. CANCELLATIONS

9.1 You may cancel your order within 24 hours of placing it if it has not yet been dispatched.

9.2 Contact us immediately at manzoormart@gmail.com or +44 7407 808703

9.3 Once an order has been dispatched, standard return procedures apply.

10. YOUR RIGHTS

This return policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable consumer protection laws in the United Kingdom.

11. CONTACT US

For any questions about our Return Policy, please contact us:

Manzoor Mart Ltd

21 Mostyn Road

Luton, LU3 2RF

United Kingdom

Email: manzoormart@gmail.com

Phone: +44 7407 808703